Refund & Cancellation Policy
Cancel whenever you like, in two taps, and keep what you've paid for until the period ends. If Compound isn't for you, tell us within 14 days of your first payment and we'll refund it.
Last updated 16 September 2026
1. Who you are buying from
Subscriptions to Compound are sold by Paddle, which acts as the merchant of record — so Paddle is the seller on your receipt and your card statement, and Paddle’s terms apply alongside ours. We authorise every refund described here; Paddle processes it.
2. Cancelling
You can cancel at any time, with no fee and no notice period. Either:
- use the manage subscription link on any Paddle receipt email — it opens Paddle’s customer portal, where you can cancel in one click, or
- email support@buildstackbecome.com from the address on your account and we will cancel it for you the same day we read it.
You keep full access until the end of the period you have already paid for. Cancelling stops the next renewal; it does not cut you off that day. Your training history stays in your account — cancelling a subscription does not delete it.
3. Free trials
A free trial becomes a paid subscription automatically unless you cancel before it ends.
Tracking starts with 7 days free and Remote Coaching with 3 days free; Full Custom Programming has no trial. What you are charged when the trial ends depends on the billing period you picked — Tracking is $9.99 a month or $29.99 a year, Remote Coaching $79.99 a month or $799.99 a year, and Full Custom $149.99 a month or $1,499.99 a year. We take your payment details when the trial starts, and the first charge lands the day it ends.
Cancel at any point during the trial and you are not charged at all — you keep access until the trial’s last day. Cancel using either route in section 2 above.
We will email you before a trial converts. If you were charged because that email never arrived, tell us and we will refund it — see section 4.
4. The 14-day refund
If you are unhappy with Compound, email us within 14 days of your first payment and we will refund it in full.
You do not need to give a reason. This applies to your first payment on a new subscription, and to the first payment after an upgrade to a higher plan (we refund the difference).
We would rather fix the problem than take your money for something that is not working — so tell us what went wrong if you are willing. It is not a condition of the refund.
5. Renewals after the first period
Subscriptions renew automatically at the end of whichever period you chose, monthly or annual. Later renewals are not automatically refundable, because you have had the access you paid for. That said, we look at the circumstances and will normally refund the most recent payment where:
- you were charged after you had already cancelled;
- you were charged twice, or charged the wrong amount;
- a fault on our side meant the service was substantially unavailable for a significant part of the period;
- you are on a coaching plan and no coach responded to you for the whole billing period.
Ask, and we will deal with it fairly. We do not generally refund a renewal simply because you forgot to cancel and have not used the app — but we will always cancel it immediately so you are not charged again.
6. Your statutory rights
UK and EU consumers. You have a legal right to cancel a distance contract within 14 days without giving a reason. Because the service starts immediately, you agree that we begin supplying it during that period; if you then cancel within the 14 days we may deduct a proportionate amount for what you used — but our policy in section 4 is more generous, and we apply it instead.
Nothing in this policy limits your statutory rights, including rights in respect of services that are not provided with reasonable care and skill.
7. Purchases made through an app store
If you ever subscribe through Apple’s App Store or Google Play rather than through our checkout, that purchase is governed by their refund rules and we cannot refund it directly — you would need to request it through Apple or Google. Your receipt shows who you bought from.
8. How to ask for a refund
Email support@buildstackbecome.com from the address on your account, and include the date of the charge. That is all we need.
- We reply within 2 business days.
- Approved refunds are submitted to Paddle within 3 business days.
- The money reaches your original payment method in 5–10 business days, depending on your bank. We cannot refund to a different card or account.
- Refunds are made in the currency you paid in.
9. Before you raise a chargeback
Please contact us first. A chargeback takes weeks, and we can almost always resolve it the same day. Where an account shows fraudulent use or abuse of this policy, we may decline a refund and close the account.
10. Price changes
If we change the price of your plan we will email you before it takes effect, with enough notice to cancel first. If you are charged a new price you were not told about, we will refund the difference.
11. Contact
support@buildstackbecome.com — or Brian Touchstone, sole proprietor trading as Compound, 1107 Isabella Rd, Cantonment, FL 32533, United States. See also our Terms of Service and Privacy Policy.